Due to rapid expansion and a further investment to scale our business to the next level, we are looking for a self-starting, go-getting, rock-star. We offer a high degree of autonomy and are looking for a like-minded individual to further expand our DACH and CEE business and share our innate passion for success.
You will be responsible for managing tactical customers that do business with us on a project by project basis and teaching the customer how to get value from our platform through our world class self service experience. You'll be motivated to maximize share of wallet and maintain regular spending cadence or build the value of these accounts to align with a subscription-based model and be handed off to the enterprise executive team.
As a member of our regional sales team your goal is to make this customer segment as successful as possible and whenever possible you will leverage the behavior change needed to develop customers from tactical to strategic usage behaviour of the platform.
You will ensure our tactical customers are fully engaged and help them unlock the most value possible from our products to meet their business objectives. To achieve your goals you will utilize best in class training, account management, and product marketing knowledge in partnership with the revenue and product function.
Key responsibilities:
- Build, map out and execute against a business development plan targeted to onboard new clients that would benefit from our market research platform.
- Using insight and challenger led sales methodology to teach clients about their industry and offer a unique perspective on their business which linked to our value proposition.
- Working in collaboration with our project success department to ensure client engagements are executed to perfection.
- Establish deep-rooted and long term relationships with both business partners and clients, evangelizing the platform for future success and growth
- Be the day to day contact for our tactical customer accounts. You will manage ongoing engagement and drive customer growth through training, onboarding and activation
- Work closely with Sales and Project Success to oversee systematic onboarding and training of clients.
- Be an expert on all of our tools and our platform so you can advise clients on the best way to bring iterative testing and continuous meta learning into their business
- Create and deliver project proposals (inclusive of project scope and pricing) whilst maintaining an accurate pipeline in our CRM system
- Work towards aligned client objectives by applying resources, an escalation process, and a resolution processes to solve challenges and/ or blockers of adoption.
- Build strong relationships with all internal stakeholders (Sales, Marketing, Sampling, Operations and Development) to make sure the client’s voice is heard and leading to revenue expansion and long-term client investments.
- Establish close working relationship with Project Success who will work with you on making sure projects run smoothly and are managed exceptionally (including updates, proactive sample management, etc.). This will ensure a great end-to-end experience for your clients.
Who are you?
You'll be obsessed with helping clients maximize the value they get from every interaction. You are a self-starter with the ability to juggle multiple conflicting priorities at the same time, provide high-quality and responsive customer service, and proactively identify opportunities which drive the adoption of our platform.
This is a fantastic opportunity to gain exposure to the inner workings of a growing company, learn how major brands use market research to drive their businesses forward, and influence how research can be used more effectively.
Requirements:
- Excellent German language skills
- Fluent in English (speaking, writing and reading)
- BA/BS Degree or equivalent
- Experience in a relevant industry working in new business development/ account management within technology, advertising, insights, market research or media
- Proficient in Microsoft Office Suite, Gmail, SalesForce and LinkedIn
- Able to manage complex situations, help people work through politics, overcome legacy biases and enable them to unlock their full potential through the efficient use of software
- Curiosity for technology, marketing, market research, consumer insights and helping large organizations grow
- Excellent written and verbal communication skills
- Highly responsive while maintaining attention to detail
- Proactive, highly driven and self-motivated
- Great sense of initiative
- Strong team player, yet also able to take ownership of tasks
- Customer-Driven
- Comfortable working with tight deadlines
- Calm under pressure
- Proven ability to work in a fast paced customer focused environment
- Willingness to travel is a must
