Are you an experienced Researcherwith 5-8 years of experience working at an international brand or agency? We are looking for a bright, enthusiastic and proactive Senior Researcher able to work either remotely (you're preferably based in Europe or North America.This is a fantastic opportunity to be a part of a growing international agency that is dynamic and working with some of the biggest and best brands.
The person will work independently and with our team on various projects to support our clients and their business objectives. The successful candidate will have skills inqualitative research methods, including but not limited to concept-testing, usability, interviews, competitor analysis, diary studies, contextual inquiry/observations, and/or ethnography.
In addition, we are looking for someone who is a self-starter, highly organized and flexible, and has a proactive attitude.
Main responsibilities will include
Work closely with internal teams, as well as other researchers, to execute research studies
Act as a thought leader in the domain of research, while advocating participants and keeping a focus on respect for product/service users
Design and execute studies in English that address both user behavior and attitudes, using the right methodology for the right questions
Generate insights that shape how clients think about medium and long-term product strategy
Conduct workshops, field studies, interviews, surveys, usability tests, A/B testing, card-sorting, design reviews, and competitive analyses as appropriate
Create personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and other artifacts to help drive design vision and strategy
Communicate insights in creative and compelling ways
Mentor other researchers, and maintain our team's high standard of work
Must be willing to travel regularly (globally)
May be called upon for other duties as needed.
What we are looking for
In addition to theMain Responsibilities mentioned above, the successful candidate will have relevant work experience and will demonstrate the following key skills and attributes:
Bachelor’s or Master’s in Design Research, Anthropology, Cognitive Psychology, or related discipline
Minimum of 5 years of proven, hands-on experience as a user researcher or design researcher
Deep and broad knowledge of human factors and research strategies
Experience with storytelling and other narratives to create deep empathy for customers and their needs
Excellent communication, presentation and interpersonal skills
Experience with desktop and mobile app research tools (e.g. usertesting.com, Lookback.io) for moderated and unmoderated remote usability testing
A portfolio demonstrating user research experience
Self-motivated, autonomous, capable of managing own projects and workload
Enthusiastic, open, friendly and customer orientated
Mastery of English (native level preferred); fluency in French is also ideal
A keen eye for detail and accuracy
What the client can offer you
Paid vacation and holidays
An exciting position in a growing, international company
A great work environment among a motivated small team of dedicated colleagues
You will have responsibilities from day 1, being in charge of many challenging projects
The chance to develop your own ideas and bring them to life
The opportunity to attend industry events
Opportunities for advancement in a successful and growing company
About us
The client is focused on helping brands to better understand the people they are seeking to serve across cultures. We are looking to add an energetic, empathetic and highly curious go-getter to our growing team. We put consumers and participants first, and make our clients happy by going deeply into human understanding and bringing them the stories that help them craft their products and services. We are a mini-agency known for our international network, our positive energy, and our respect and appreciation for people from all walks of life.
