| Project Manager The role of the Project Manager is to support project teams across all organizational, logistical aspects of qualitative market research projects, including (but not limited to) project scheduling, all administrative project set up, tracking of project paperwork and reporting, cost/budget tracking and project reconciliation documentation. This role will also oversee vendor partners and ensure successful completion of patient and HCP recruitment. Providing support to project teams and track milestones throughout project timeline. Project Managers must be comfortable working in an entrepreneurial fast paced environment and able to multitask and be organized, as well as like working on a team and in a team environment. |
| Core Competencies Required Accountability · Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines for work and strives to meet the client’s standard of best work. Demonstrates reliability and integrity daily Multi-Tasking · Ability to prioritize appropriately, manage timelines, project deadlines and handle multiple projects and changing priorities in a fast-paced, rapidly changing environment. Attention to Detail · Strong attention to detail and accuracy with the ability to handle and see projects through completion. Maintains a professional and positive manner even under changing or uncertain conditions. Organizational Awareness · Shows commitment to the company vision and strategic goals by acting in accordance with organizational expectations and through having a solid understanding of the internal environment/culture. Teamwork: CAN DO ATTITUDE! · Works positively and effectively with others to reach a common goal. Participates actively in group activities and collaboration fostering a team environment. | Communication & Presentation Skills · Expresses and transmits information with consistency, clarity, and confidence · Ability to communicate with ease both in written and verbal form · Understands and is sensitive to the need for urgency around communication of specific project and client needs · Demonstrates active listening techniques in order to understand priorities and important takeaways | Project Management - Leverages project management principles and best practices and adapts them to the qualitative market research industry and to a small sized, fast-paced environment.
- Ensures multiple projects happen flawlessly, on time and on budget using Project Management fundamentals
- Proactively manages multiple projects concurrently
- Can adapt and pivot comfortably given fast paced environment and changing project and business priorities
- Collaborates with the Resource Manager to ensure required resources are assigned to the project for successful delivery
- Can identify resource gaps in projects and alert Resource Manager/Resource Team with thoughts on possible remediation (ie. recommend training/hiring/contracting)
- Regularly conduct ‘project health checks’ against planned timelines and estimates and report to Project Leads when a project is deviating from plan
- Proactively anticipate and lead troubleshooting endeavors, overcome and/or escalate project challenges in a timely manner
- Ability to prioritize work flow to meet project deliverables
- Provides on-going and timely communication on project cadence, progress against milestones and any potential (upcoming) issues to key internal stakeholders and project team
- Issues internal weekly project updates, including timely updates to the WIP document and resource team on a weekly basis
- Executes and maintains key project dates in WIP calendar
- Books, attends and contributes to internal project kick off meetings
- Facilitate project meetings in a virtual environment using appropriate software (ie. Zoom, MS Teams,)
- Takes and issues meeting notes succinctly with clear next steps
- Supports project fieldwork planning and execution, including (but not limited to) WATI/Intervu and Focus Vision platforms setup and stimulus, in facility organizing/printing, Ethnography logistics and driver bookings
- Ensures consolidation and cleaning of all project files on dropbox, as part of the project close process
Client Management - Understands client expectations and ensures project timelines are met and communication to clients is clear, timely, and responsive
- Attends key client meetings where necessary, especially Kick Off and weekly touchbases during lead up to and during fieldwork
- Designs and develops screeners, with guidance and briefing from Lead Strategist
- Creates and updates project schedules (client and internal) and project meetings and calendar holds and invites
- Supports project bid, re-bid, cost updates
- Sends and updates research interview invites for all methods
- Understands Compliance/GDPR/Privacy requirements by country
- Responsible for ensuring project team’s timely AE training
- Supports consent form input/revisions, collects, tracks consents and scans and files appropriately
- Arrange foreign moderator briefing meetings
- Send/co-ordinate stimuli for research platforms (Intervu, iTracks, )
- Co-ordinate and communicate in-facility logistics for clients (ie. Food preferences, # attendees)
- Facilitates and supports project open and close process (bids, POs, consents, invoicing, privacy related deletions, etc.)
- Is familiar with and can support client platforms (ie. Research Reporter, HIVE, )
| R E Q U I R E M E N T S | | E D U C A T I O N : | ·Post-Secondary/Graduate Degree ·PMP Certification is considered but not mandatory | | E X P E R I E N C E : | ·2 - 5 years in Project Management ·Experience in Agency or Market Research is an asset ·Pharmaceutical experience is an asset · Experience in a customer service environment is helpful | | T E C H N I C A L S K I L L S : | · Proficient in Microsoft Excel, Outlook, Power Point, Word and Project Management Software | | T R A V E L R E Q U I R E M E N T S : | ·Travel outside of GTA not required | | L A N G U A G E S | ·Fluent in written and verbal English ·Other languages would be an asset | | L O G I S T I C R E Q U I R E M E N T S : | · Hybrid work schedule in-office and remotely. | |
