Director of Client Services

Deadline 30 June, 2023 Position Ref: 2052

Account Manager Senior Project Manager Researcher

Total Experience (months or years)



Director, Client Service & Project Management

Named as one of LA's Best Places to work in 2019, the client, is an internet and media company that provides solutions to marketers and market researchers and is dedicated to “creating rewarding moments” for its members by rewarding them with more than $700 million in cash and free gift cards since inception. Their complementary suite of business solutions helps brands boost engagement with consumers by making it easy to gather insights, listen to their audience and gain further exposure to drive brand loyalty.

Our Market Research division is seeking a
Director, Client Service & Project Management to join our growing team.
The person in this position will manage a growing team of project management experts and be responsible for growing client relationships through ensuring they, and their team, provide “white glove service” and high quality research deliverables. This role requires effective collaboration, time management and client service skills.
The ideal candidate will be a true team player with a proven track record of success in marketing research, project management, leading people and servicing clients. For the past few years, the client has seen transformative growth and is building the team to continue to foster successful relationships and further escalate our growth trajectory.

The Client Service & Project Management Director will…
Lead a client service team of 20+ project managers including an offshore team.
Ensue that our processes are followed and work is strategically assigned as well as balanced within the team.
Assist in evolving the Research Solutions vision to deliver excellence to our clients
Build strong relationships across the business, coaching staff to be future leaders of the team
Work closely with senior business development leaders to grow and strengthen the business, supporting new business pitches and client meetings.
Constantly look for ways to innovate and evolve our technology, practices and approaches
Partner with fellow leaders in the development of any new processes or best practice standards
Proactively identify potential issues across projects and provide viable solutions
Consult with clients and build relationships to understand their research needs and how Prodege can deliver to meet those needs
Guide the design and execution of complex research projects
Create trainings for direct team as well as internal partners & stakeholders
About You:
12+ years of market research experience, ideally within the project management function or with relevant experience of managing research projects from inception to completion
● 5+ years of management experience, preferably a mixture of remote & locally based employees
● Deeply familiar with the entire market research process:
○ Proposal and Pricing
○ Questionnaire Design
○ Survey Programming Process

○ Data Collection/Sampling
○ Data Processing / Design of Tab & Banner Specs
○ Data Reporting / Visualization
● Able to travel both domestically and internationally (travel is required)
● Obsessed with providing top of the line client service
● Solution-oriented
● Exceptional verbal and written communications skills
● Expert at working as efficiently & quickly as possible –
our customers demand results quickly, our
employees must make complex decisions quickly as a result
● Savvy with project management tools and concepts
● Exceptional analytical aptitude and results-oriented
● Superior organizational skills, including the ability to manage and delegate work effectively
● Enjoy working in a global team environment
● Must be able to thrive in an entrepreneurial environment
● Bachelor’s degree

It’s a plus if you have some level of familiarity with:
● CRM solutions (i.e NetSuite, Salesforce, etc)
● The inputs and outputs of survey scripting and data reporting platforms (e.g. Confirmit, Decipher, Dimensions, Qualtrics, etc.)
● Data Visualization tools (e.g. Dapresey, Infotools, Tableau, etc.)


Remote in USA



Remote Work



36 Months

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