Client Success Manager

Deadline 30 April, 2019 Position Ref: 1101

About the Client Success Manager Position:
- Leading the onboarding process for new customers
- Running regular learning sessions (virtual and in-person) for both new and existing customers
- Understanding our clients success criteria and working together towards the desired ROI
- Increase customer retention by conducting regular check-in calls for tactical items
- Perform strategic Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential supplier partners
- Acting as the voice of the customer through usage trends analysis to share insights with our internal team in order to drive new innovation.
- Maintain a deep understanding of the company and speak with customers about the most relevant features/functionality for their specific business needs
- Work closely with sales to identify and assist as expansion opportunities arise
- Developing marketing campaigns to promote and maintain platform adoption
- Work closely with Product and Engineering on identification and tracking of enhancement requests

- You have 3 - 5 Years prior account management/customer success experience - ideally having managed relationships with large companies
- Self-motivated team player - always willing to lend a hand - who has fresh ideas when it comes to user adoption and enjoys working closely with customers to ensure complete satisfaction
- A real go-getter who takes the initiative to get things done
- You have experience managing the full post-sale customer lifecycle and renewal conversations
- You’re detail oriented and extremely organized - able to project manage with many moving pieces and client expectations
- You are a self-starter & extremely proactive with strong leadership and communication skills
- You’re curious and embrace opportunity to collaborate and create
- You have a Bachelor’s Degree
- You preferably have Saas experience






36 Months

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