Description
Client Manager
The client delivers real-time consumer insights at the speed of the on-demand economy with our end-to-end consumer insights platform. Our vision, commitment, and investment in technology set us apart from our competitors. We bring the value of agile research. We combine the best platform technology, one of the largest pool of respondents, and outstanding client services, and a research team that always goes the extra mile for clients.
By combining global scale and local expertise with innovative technology and award-winning research design, we help clients explore tomorrow, now.
The Client Manager will manage the sales process from outreach through to close out in the marketplace and drive sales of the company solutions to new/prospective clients.
We are looking for someone who:
- A hunter who can identify and win new client opportunities
- Manage existing relationships while always searching for opportunities to expand existing business
- Excel with technology to deliver agile research solutions
You are a fit if you are:
- Experience in selling SaaS, Digital Market Research, and Technology solutions
- Driven and self-motivated to be successful in whatever you do
- Collaborative: you naturally share ideas and never lose sight that you are part of a team
- Comfortable in building relationships across multiple functional areas
- Able to adapt to change and flourish in a dynamic environment
- Ability to excel in a fast-paced company
You bring these skills with you:
- Passion for leading-edge Technology
- Experience in helping clients adopt new technologies or approaches
- High level of client engagement to develop commercially viable solutions
- Ability to deliver technology demonstrations and presentations
- An ability to develop and maintain in-depth knowledge of Toluna products and services, relevant industry trends, and competition
- 3+ years successful track record of meeting or exceeding goals
- Strong verbal and written communication skills
- Undergraduate degree /advanced degree or continuing education a plus
Responsibilities:
- Drive prospecting efforts to win business from new/prospective clients and drive deeper client relationships
- Manage existing client base and hunt for expansion opportunities within existing business
- Develop & help maintain client relationships by conducting regular proactive contact
- Responsible for managing the daily activities and relationship of clients and the sale of company solutions
- Build a sales territory to uncover new business opportunities within the client base
- Provide smooth transition of project specifications to the sales support team through effective internal communications and proper client profile documentation
- Educating potential clients about Digital solutions and the client
- Develop and deliver effective sales presentations and solutions demonstrations, write proposals and provide bids to clients
- Keeping a pulse of the progress of projects and follow up with clients in an effort to develop ongoing relationships and repeat business
