Skills Required

Web Services SOAP ITIL PKI RESTful Network Wiki MS Office end user assistance/support Incident Management Service Desk Management

Additional Skills

French

Expertise

Service Desk Agent

Language

English

Total Experience (months or years)

96

Description

Role & Responsibilities:

• User guidance and support regarding the use of information systems / ICT tools.
• Support regarding network issues to the stakeholders of the Information Systems developed in house and to the support and developments teams of the SRD.
• Follow-up of incidents related to information systems.
• Organisation of the reporting.
• Follow-up of user requests.
• Follow-up of bug reports.
• User guides writing.
• Update knowledge in Wiki.

Qualifications: 

• Bachelor’s degree
• Minimum 8 years of professional experience
• Specific expertise:
• ITIL compliant Incident and service desk management tools.
• PKI and certificates understanding.
• Network architecture, components and protocols understanding.
• RESTful and SOAP WebServices and architecture understanding.
• Proven knowledge in end user assistance and support of information systems.
• Good IT skills.
• Usage of Incident Management tools, ITIL compliant.
• Knowledge of wiki, collaborative sites and social networks.
• Excellent communication / writing skills.
• Capability of integration in an international/multicultural environment.
• Rapid self-starting capability and experience in working in team.
• Ability to participate in multi-lingual meetings.
• Able to use the office automation tools used in the Organisation (MS-Office).
• Language: English. French is an asset.

Location

Brussels

BELGIUM

Duration

3 Months