Total Experience (months or years)
Description
Account Director
Key Responsibilities - Independently drive client relationships and volume of business
- Manage a yearly revenue portfolio, with focus on achieving quarterly/yearly profitability targets
- Manage/Supervise proposal writing/project management for key accounts including assessment of feasibility/ challenges/ pricing and field estimation
- Leading, training, and managing a moderate size team
- Ensure team compliance with service delivery guidelines, leading to client satisfaction
- Identify and capitalize "add-on" sales opportunities to increase revenue
- Understand latent needs of client, and pitch in relevant company products and services
- Expand client relationships by continuously proposing solutions that meet their objectives
- Work in close proximity with regional sales team
- Resolve issues and problems faced by clients and efficiently manage escalations to maintain trust
- Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics
- Derive meaningful conclusions and action plans from account metricsOverseas travel for client meetings/conferences
Key Skills - Graduate/Post Graduate with 6+ years of experience in Market Research/MR BPO/Online Panels
- Proven ability of managing client relationships
- Thorough understanding of market research products and services
- Ability in problem solving and negotiations
- Client service background (target oriented)
- Should have managed individual P&L in his previous roles
- Ability to work with multi-cultural teams
- Excellent oral, written communication and presentation skills
Duration
36 Months
Possible extension for:
